1. What is your return policy ?
- We offer a 14 day exchange period on size only, if your item is returned in original condition, unworn and with tags attached. Please make sure your item is free from:
- Make up, fake tan and animal hair
- Free from scents of deodorant, perfume or washing powder
Please be careful when trying on our garments! If your return doesn't meet the above criteria we will unfortunately have to send it back to you. We are unfortunately unable to cover the cost of return shipping, but will happily ship the new size to you free of charge. We do not offer exchanges for change of mind (color or item) so please choose carefully before confirming your order. This is also outlined in our Terms and Conditions. If you need to exchange your size, please contact firstname.lastname@example.org and we will help you complete the process.
-Items marked "SALE" or "SAMPLE" are not eligible for return. Please make sure you've read the list of possible faults in all SAMPLE products before checking out, they are discounted for this reason.
2. Can I make a change to an existing order ?
- Once your order has been placed and you have received your order confirmation, you cannot cancel or amend your order. If you wish to exchange or return your order please refer to the Returns and Exchange policy.
3. Do you pay for my return shipping ?
- Check out returns and exchange guidelines to learn how to go about with the process. Freshi-Fit does not take any responsibility for returns lost in transit so please use a trackable postage service.
4. Do you ship internationally?
- Yes, we ship worldwide.